FAQ 2017-10-09T08:38:17+00:00

Frequently Asked Questions

How far in advance should I book hire equipment? 2017-10-12T08:14:12+00:00

If you require hire equipment on the weekend or on a bank holiday our advice would be to book as early as possible. Visit our Tool Hire page to find contact details for your nearest branch, or to send us an online enquiry.

Can I return hire equipment early? 2017-10-12T08:12:12+00:00

Yes. If you no longer require the hire equipment, you can call the branch who can mark the items as being “off hire”. The equipment then needs to be returned to branch as soon as possible by yourself or via our collection service if applicable.

What happens if I return hire equipment late? 2017-10-12T08:10:27+00:00

Once you have left the branch, the equipment is marked as being on hire. You will be charged for each day you have the equipment until it is returned to branch – irrespective of the original hire term agreed.

How I do I return hire equipment? 2017-10-12T08:08:48+00:00

You can simply bring the equipment back to the branch you hired it from or, for larger pieces of equipment e.g. plant, we can arrange for the equipment to be collected.

To arrange for a collection you need to call the branch you originally hired the equipment from. They will then mark the equipment as being “off hire” so that you do not get charged for the day it is being collected.

Do you insure the hire equipment? 2017-10-12T08:19:34+00:00

You have two options to choose from for inuring the equipment:

  1. We can let you know the cost of replacing the equipment so that you can insure the items yourself.
  2. We can insure the equipment for you using Hireguard. This costs 15% of the total hire amount.
What do I need to bring with me to hire equipment? 2017-10-12T08:19:57+00:00

To hire any equipment from us you will need to bring two forms of ID with you.

Acceptable forms of ID include:

  • driving licence
  • bank statement
  • passport
  • utility bill that shows your current address

Without these, you will be unable to hire the equipment you need.

Can I use my trade account for Tippers Precision Concrete? 2017-10-11T10:47:29+00:00

You have two payment options available. You can either:

  1. Credit the amount to your Tippers account
  2. Pay the amount in full

Credit Account

If you already have a Tippers account we can simply credit the amount. If you would like to apply for an account visit our credit account page.

Payment In Full

You can also settle the amount in full via cash or credit card. We accept Visa, Mastercard and Maestro.

Will I need a wheelbarrow for my delivery of concrete? 2017-10-11T10:46:08+00:00

No you will not need a wheelbarrow. We can normally supply directly to the required area with our three 6 meter shoots, however there is a wheelbarrow on our vehicle for customer use if required.

Will I need safety equipment for my delivery of concrete? 2017-10-11T10:45:30+00:00

Yes, fresh concrete is incredibly hot and the necessary safety equipment must be worn to prevent injury and harm to health.

To protect skin from cement, you should wear:

  • Coveralls with long sleeves and full-length trousers
  • Waterproof boots high enough to prevent concrete from flowing in when standing in fresh concrete
  • Alkali-resistant gloves
  • Safety glasses
What type of concrete do I need? 2017-10-11T10:44:57+00:00

We can produce various mix designs to suit your needs. If you are unsure about what type of mix is required, our knowledgeable team will be able to provide guidance.

Can you supply specialist concrete? 2017-10-11T10:44:29+00:00

Yes, we can produce various mixes to suit your needs as well as specialist concrete such as screed, foam and structural fibres. We can also supply different mixes in just the one delivery.

Can I only use my cash/credit account at one branch? 2017-10-11T07:52:44+00:00

No. You can use your account at all of our branches including tool hire, concrete and kitchens & bathrooms.

How can I contact my local branch? 2017-10-09T09:14:11+00:00

Contact details for all our branches can be found on our branch page.

Is there parking at your branches? 2017-10-09T09:09:46+00:00

Yes, there is customer parking at all of our branches. At some of our branches there is parking directly in front of the store, at others we ask customers to park in the yard area by the store.

I’m not a trades-person, can I still buy from you? 2017-10-09T09:05:45+00:00

At Tippers we welcome everyone into our stores – whether you’re a keen DIYer, a self-builder or someone who needs a bit more guidance, we’re happy to help. All our staff are very highly trained and will be able to help you select the right products you need for your project.

Can I reserve items to pick up in store? 2017-10-09T09:02:43+00:00

If you’re short on time, you can take advantage of our Express Collection service. Simply ring ahead with your requirements and we can make sure that your items are ready for you to pick up when you arrive in branch.

Where do you deliver to? 2017-10-09T09:00:15+00:00

Generally speaking, we can deliver within a 30-mile radius of any of our branches.

However, there are notable exceptions to this rule and on occasion, we do deliver much further than this. Please inquire directly with your local branch.

How can I cancel my order? 2017-10-09T08:55:10+00:00

If you wish to cancel your order, please get in touch with the branch you ordered from as soon as possible. Contact details can be found on our branches page. Delivery and or restocking charges may be applicable.

I’m not happy with my items, what’s your returns policy? 2017-10-09T08:52:49+00:00

Our returns policy very much depends on the item in question, whether it is faulty or not and how long you have had it for.

Please get in touch with the branch you ordered the goods from and they will let you know what options are available to you. Depending on the nature of the return, a restocking and/or delivery charge may be applicable.

You can find contact details on our branches page.

Where is my delivery? 2017-10-09T08:47:37+00:00

If you are expecting a delivery which has not arrived, please get in touch with the branch you ordered your goods with. You can find a full list of contact details on our branch page. They will be able to get in touch with the driver for you.

I have a query about my account, who should I contact? 2017-10-09T08:33:30+00:00

If you have a query about a statement or invoice, please contact our accounts department on 01543 440032. The office is open weekdays from 8.30am til 5pm.

How do I apply for a cash account? 2017-10-09T08:31:10+00:00

To apply for a cash account, download this form, fill in your details and take it to your nearest branch. Alternatively, you post your application to: Walter Tipper Ltd, Europa Way, Lichfield, WS14 9TZ.

Take a look at our Cash Account page for more information.

How do I apply for a credit account? 2017-10-09T08:31:32+00:00

To apply for a credit account, download this form, fill in your details and take it to your nearest branch. Alternatively, you post your application to: Walter Tipper Ltd, Europa Way, Lichfield, WS14 9TZ.

Take a look at our Credit Account page for more information.