Senior Plumbing & Heating Sales Assistant


Uttoxeter | Permanent, Full-time

To assist with the development of business growth, achieving excellent customer satisfaction and relationships, in line with business objectives, sales targets and profit margins.

  • To ensure that all customers dealt with in a prompt and efficient manner
  • To promote, improve and increase profitable Sales for the Company by creating good customer liaisons and communications, developing agreed action plans in accordance with business objectives
  • To take responsibility for all lightside and plumbing and heating sales activity, including surveys and take-offs as required
  • To ensure the timely and accurate delivery of all quotations and the follow through of all enquiries via website, email, telephone and general correspondence
  • To accurately place orders with suppliers ensuring procedures and pricing policies are adhered to
  • Proactively identify and contact new and potential customers, including site visits if necessary
  • Having an awareness at all times of Company procedures and pricing policies
  • Liasing with Manufacturers and Suppliers to further promote Sales where necessary
  • Provide an excellent after-sales service to customers including the follow through of complaints and any related issues
  • Improve and maintain good product knowledge of all products stocked and generally keep aware of products available in the market place
  • Regular meetings to discuss business development and review stock profile
  • Any other duties reasonably associated with this position

The Ideal Candidate

  • Previous Customer Service experience gained in a Merchant environment
  • Approachable, enthusiastic, confident and well motivated
  • Excellent communication skills, able to communicate with a range of customers at all levels within the business, and answer queries effectively with tact and diplomacy at all times
  • Good IT skills
  • Good written and verbal communication skills
  • Self disciplined with good organisational and time management skills. Able to prioritise tasks and deal with a number of queries simultaneously
  • Goals orientated and tasks driven, able to work to tight deadlines within a pressurised environment and still remain customer facing
  • Flexible and adaptable with the ability to work alone unsupervised as well as part of a close knit team.

Essential Prerequisites:

  • Current UK Driving License.
  • Plumbing and Heating related product knowledge.
  • Relevant general product knowledge.
  • Recent customer service experience.

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