Uttoxeter | Permanent, Full-time

To assist with the development of business growth, achieving excellent customer satisfaction and relationships, in line with business objectives, sales targets and profit margins.

• To ensure that all customers dealt with in a prompt and efficient manner
• To promote, improve and increase profitable Sales for the Company by creating good customer liaisons and communications, developing agreed action plans in accordance with business objectives
• To take responsibility for all lightside and plumbing and heating sales activity, including surveys and take-offs as required
• To ensure the timely and accurate delivery of all quotations and the follow through of all enquiries via website, email, telephone and general correspondence
• To accurately place orders with suppliers ensuring procedures and pricing policies are adhered to
• Proactively identify and contact new and potential customers, including site visits if necessary
• Having an awareness at all times of Company procedures and pricing policies
• Liasing with Manufacturers and Suppliers to further promote Sales where necessary
• Provide an excellent after-sales service to customers including the follow through of complaints and any related issues
• Improve and maintain good product knowledge of all products stocked and generally keep aware of products available in the market place
• Regular meetings to discuss business development and review stock profile
• Any other duties reasonably associated with this position

The Ideal Candidate

• Previous Customer Service experience gained in a Merchant environment
• Approachable, enthusiastic, confident and well motivated
• Excellent communication skills, able to communicate with a range of customers at all levels within the business, and answer queries effectively with tact and diplomacy at all times
• Good IT skills
• Good written and verbal communication skills
• Self disciplined with good organisational and time management skills. Able to prioritise tasks and deal with a number of queries simultaneously
• Goals orientated and tasks driven, able to work to tight deadlines within a pressurised environment and still remain customer facing
• Flexible and adaptable with the ability to work alone unsupervised as well as part of a close knit team.

Essential Prerequisites:

• Current UK Driving License.
• Plumbing and Heating related product knowledge.
• Relevant general product knowledge.
• Recent customer service experience.